Topics in mediation:

  • Management and resolution of conflicts between employees
  • Management and resolution of conflicts within or between teams or departments
  • Clarification processes when dealing with stressful and risky situations
  • Moderation of dialogues and events for large groups
  • Introduction to conflict management systems
  • Management and resolution of conflict situations in a professional setting

Mediation is a recognised and proven process in conflict resolution. It has the following characteristics:

  • Takes into account the interests and needs of all persons involved
  • Sustainable and mutually-agreed upon solutions developed by all persons involved
  • A neutral third party (the mediator) facilitates communication and the process
  • Participation is voluntary
  • Identifies new solutions and promotes constructive behaviours
  • Represents an alternative to lawsuits, which come with high associated costs in lawyer fees and judicial proceedings

Unresolved and/or hidden conflicts have a proven negative impact in our wellbeing, and severely affect working environment and productivity in organisations. Studies clearly demonstrate that the costs of unresolved conflicts for organisations can be considerably high. Mediation and conflict resolution offer organisations the opportunity to solve conflicts constructively and to understand them as a vehicle for positive change and development within the organisation.